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Frequently Asked Questions

Select the program and category you need in the left part of the page and a list of frequently asked questions and answers will appear in the middle of the screen.
Taxi service
For riders
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  • Dylyver is a peer to peer on demand technology platform. You can quickly request a ride wherever you are, the closest driver will accept your request and the desired vehicle will be at your door step in minutes. Get to your destination quickly, safely and in comfort.

  • With the help of our smartphone app Dylyver enables the connection between drivers and riders. You can use the Dylyver Drive app to initiate a taxi ride, choose a destination and vehicle category that you want, follow your trip from pick up location to destination, split ride payments with your friends, set your friend’s location as trip destination, monitor your historical rides, schedule future rides, chat and call a driver and many more.

  • Creating a Dylyver account requires a valid email address and a phone number. Fill in your first and last name, if applicable add the user ID of the person who invited you to the program, create a password and agree to terms and conditions and our privacy statements. Once you complete this part, we will send you an SMS and an email confirmation to verify your phone number and account. Next, you will need to add your credit card or debit card information to be able automatically pay for the trips. You can easily register using the Dylyver Drive app or on www.dylyver.com.

  • If a CVV number is entered incorrectly, you may later receive a message about an error processing your payment method. Try removing the payment method from your account. Add it again, making sure all info is correct.

  • If you have questions or issues with registration, you can go to contact page at www.dylyver.com and let us know what extensively the problem that you are experiencing.

  • If you are unable to register because your email or number is already registered, please get in touch with us using the contact page at www.dylyver.com. It's possible that you've already registered for Dylyver account. Try restoring your password if that is the case.

  • You can now download and install the Drive app on your Android device. Just head to the Google Play store and follow these steps:

    1. Press the Google Play icon.
    2. Press the search bar, type Dylyver Drive, then tap Search.
    3. Select the Dylyver Drive icon and tap install.
    4. After app installation is complete, tap open.
    5. In the Drive app, tap sign in if you have an account or tap register to create one.
  • You can now download and install the Drive app on your iOS devices. Just head to the Apple App Store and follow these steps:

    1. Press the Apple App Store icon.
    2. Select Search, type Dylyver Drive in the search bar, then tap Search.
    3. Select Dylyver Drive icon and tap get.
    4. When downloading is complete, get will change to install. Tap install.
    5. When the installation is complete, install will change to open. Tap open.
    6. In the Drive app, tap sign in if you have an account or tap register to create one.
    1. Enter your destination in the Where to? box, or tap a shortcut icon at the bottom of the screen. Your default pickup point is set to your current GPS location. If required, you can always change it.
    2. If necessary, choose the trip options at the right side of the screen, including: vehicle category, payment method, number of people traveling, time of the trip and add recommended (specific) driver.
    3. Tap Request and wait for a driver to accept your request.
    4. When a driver accepts it, you will be able to see his location on your map and his/her estimated time of arrival.
    5. Your app will notify you when your driver has arrived to pick you up.
  • After you set pick-up location and destination go to the options on the right side of the screen and tap on the car category icon. Swipe left and right to view different vehicle options and their details and choose the one that best suits your needs. Vehicle categories that you can choose from are: Standard, Premium, SUV, Minivan, Bus.

  • Dylyver taxi service is available to our users globally. You can already download the Dylyver Drive and Cargo app from iOS and Android app stores in most countries in the world. We are continuously growing our User base and onboarding new Drivers and Couriers in various cities around the world. It may take some time for us to build a user base in your region. Please help us expand in your city, spread the word and earn referral bonuses from each of your friends who registers and drives or delivers packages with Dylyver.

  • You may request one vehicle at a time. If you’re requesting a ride for a large group of people, you can select an SUV, Minivan or Bus that fits 5+ people. You can also ask others in your group to use their Dylyver accounts to request additional vehicles. This is a great opportunity to invite your friends. Refer your friends and you will earn referral bonuses each time when they will ride or send packages with Dylyver.

  • Yes, you can request a specific/trusted driver to take you to your desired destination. After you set your pick-up location and destination go to the options on the right side of the screen, tap on orange add trusted driver button and enter User ID of driver(s) that you would like to invite to your trip. When you request a ride, your app will send the request to these trusted drivers first. If they are not available for some reason, then your request will go to nearby drivers.

  • You can contact your driver through the Drive app. Next to the driver’s details you will find a messaging and phone icons. Choose the best contact method and get in touch with the rider.

  • Many airports have specific requirements about where riders can be picked up by non-taxi vehicles. After your ride request is accepted by a nearby driver please get in touch with him/her via chat or phone call to agree on a precise pick up location. It's a good practice to first collect your luggage from the baggage claim area and be ready to step outside before requesting pickup.

  • In accordance with local and federal laws in your area, service animals are permitted to accompany riders at all times. If you're planning to ride with a non-service pet, when ordering a ride please choose a “Pet transport” option and a driver with a vehicle that can transport pets will pick you up. Please help drivers keep vehicles clean for all riders by bringing a blanket to reduce the risk of damage.

  • When you request a ride, the app will set your GPS position as pickup location. If you need a different pickup location:

    1. After pressing “Where to?” label tap on the current location text in the upper box.
    2. Enter a new address or choose on map.
    3. Choose from one of the locations suggested by the app.
  • Yes, to split a fare equally between you and your friends you need to:

    1. Request a ride.
    2. Tap the info bar at the bottom of the screen.
    3. Tap split fare and enter the names of the friends you want to split the fare with.
  • After a driver accepts your request your will see your driver’s info and vehicle details in your app. Tap the info bar at the bottom of the screen, it will display the driver’s name, his/her photo, vehicle make, model, license plate number and vehicle photo.

  • If you have set cash payment as your payment method of choice when requesting a ride then you can pay your driver with cash the amount shown on your screen at the end of the trip.

  • You can change your payment method before and during a trip. Options that are available to you are: credit/debit card payment (default), cash payment and referral bonuses that you received from your friends. To change the payment method during the trip you will need to:

    1. Tap the info bar at the bottom of the screen.
    2. Press the payment method line.
    3. Change the payment option or add a new credit/debit card.
  • Additional charges may apply to your trip, including tolls, surcharges, or other fees. At the beginning of the trip the driver will notify if there are any toll roads on the way and whether you would like to take another route. If you choose to take the toll road you will need to pay the toll amount at the end of the trip in cash directly to the driver.

  • Ratings allow us to ensure a great experience for all users of the application. Drivers that get low ratings can eventually lose access to the Dylyver service. You will be able to rate your driver from 1 to 5 stars at the end of each trip. Optionally, you can also provide specific feedback about the trip.

  • You can cancel a trip at any time before or after you've been matched with a driver. To cancel before you are matched just tap “Cancel trip” at the bottom of the matching screen and the ride request will be cancelled before reaching a driver. To cancel after you've been matched with a driver:

    1. Tap the driver info bar at the bottom of the screen
    2. Tap "Cancel Trip".
    3. Confirm the cancellation.
  • You may be charged a cancellation fee if you cancel the trip 5+ minutes after your driver accepts the trip or in case the driver arrives to the pick-up location and must cancel the trip after 10+ minutes because you don’t show up.

  • Yes, with Dylyver Drive you can schedule a ride in advance. After you set pick-up location and destination go to the options on the right side of the screen, choose any time in the future and request a ride. You can change or cancel your request at any point before being matched with a driver without any charge. Normal cancellation fees apply once you have been matched with a driver.

  • Surge pricing helps us match the supply of drivers with the demand of riders. As a result, trip fares tend to increase in periods of higher demand from riders. This encourages more drivers to get on the road and head to areas of the city where demand for rides is higher the number of drivers. Dylyver Drive app will display a notification if surge pricing is in effect in your area.

  • After the trip, we automatically send a receipt to your email address that we have on file. If you aren’t receiving receipts, check the spam or junk folder of this email address. If you find Dylyver emails there, mark them "not junk" to ensure that future emails arrive in your inbox. Your Dylyver personal account includes a trip history and receipts of every ride you’ve taken.

  • If you can't sign in to your account because you forgot your password please press the “Forgot password?” link on your login page and follow the instructions. If, however, you're unable to sign in for any other reason, let us know by filling out a form on contact page at www.dylyver.com.

  • If you would like to delete your account please let us know by filling out a form on the contact page. After 1-2 days your account will be deactivated and permanently deleted. Please note that Dylyver may retain certain information after account deletion as required or permitted by law.

  • After your trip has finished please tap on “History” on the side menu, choose the trip that you need help with and in the need help section choose the issue that you have experienced and let us know what happened exactly. Dylyver team will do its best to resolve this issue in the shortest time possible.

If you have not found the information you were looking for and still have questions, please fill out the form below and send it to us. Our team get in touch with you as soon as possible.
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