General Terms and Conditions

Taxi service / Privacy policy
  • Privacy policy


    To be able to provide the Service, Dylyver will process contact information and other personal data
    about the Users of the Service and collect information when they use our mobile applications, websites,
    and other online products and services (“Services”) and through other interactions and communications
    Users have with us.

    Personal data collector and controller:
    Dylyver Technologies Limited
    Unit B, 101 Apollo Drive, Rosedale
    Auckland, 1010. NZ


    This Policy applies to Drivers, Riders and any other persons that use the Dylyver platform. (“Users”)


    Personal data you provide us

    All Users are required to register a profile in order to use the Service. When you register as a User of
    Dylyver platform we ask you to provide your profile picture, full name, email and mobile number.

    We also collect the following information from you:

    • Facebook profile information (when you register with a facebook account)
    • Credit card information for taxi service charges
    • Other information about the User that will contribute to the verification process.

    In addition, Dylyver collects information you provide directly to us, such as when you modify, or log in to
    your account, request support from us, submit information about ride requests, or otherwise
    communicate with us.

    For Drivers, we also collect information about your transportation vehicle, vehicle insurance policy,
    vehicle registration certificate, driver and vehicle permits, driver’s license, passport information, criminal
    and driving record and any other data that might help us validate Driver’s eligibility to use our service.

    By providing the personal data the User consents to Dylyver's processing of the data according to this Privacy Policy.

    Information we collect through the use of our services

    When you use our Services, we collect information about you in the following categories:

    • Location Information: As a condition of providing delivery services to Users via the Dylyver
      platform, your precise location data must be provided to Dylyver via the app that you use.
    • Transaction Information: We collect transaction details related to the taxi services provided or
      used through our platform, including the type of service provided or used, date and time of
      service, amount charged, route details, distance traveled, and other related transaction details.
    • Referral Program: If someone uses your User ID to register to Dylyver platform we may
      associate your name with that person.
    • Usage Information: We collect information about how you interact with our Services,
      preferences expressed, and settings chosen. In some cases, we do this through the use of
      cookies and similar device identification technologies that create and maintain unique
    • Chat Data: Our Services facilitate communications between all Users of the platform. In
      connection with facilitating this service we collect the content of the in-app chat messages.
    • Log Information: When you interact with the Services, we collect server logs, which may include
      information like device IP address, access dates and times, app features or pages viewed, app
      crashes and other system activity, type of browser, and the third-party site or service you were
      using before interacting with our Services.
    • Ratings: When you use our services, other Users may provide us with a rating or similar rating of
      the service you provide for them.
    • Device Information: We may collect information about your mobile device, including, for
      example, the hardware model, operating system and version, software and file names and
      versions, preferred language, unique device identifier, advertising identifiers, serial number,
      device motion information, and mobile network information.


    We may use the information we collect about you to:

    • Verify the identity of Users of the Dylyver platform.
    • Perform, maintain, and improve our Services, including, for example, to facilitate payments,
      send receipts, provide products and services, develop new features, provide customer support
      to Users, develop safety features, authenticate users, and send product updates and
      administrative messages;
    • Perform internal operations, including, for example, to prevent fraud and abuse of our Services;
      to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and
      research; and to monitor and analyze usage and activity trends;
    • Send or facilitate communications between Users of the platform (e.g. chat, location or
      estimated times of arrival (ETAs).
    • Send you communications that might be of interest to you, including information about services,
      promotions, news and Dylyver events.
      Offer you other services provided by Dylyver Technologies Limited and its partners.
    • You may also send invitation / request emails via the platform itself to contacts you specify. We may use
      and store this information for the sole purposes of allowing you to send your friends and contacts an
      invitation or request for a reference, and for fraud detection and prevention.


    Personal data will be disclosed to the extent necessary to facilitate contact between different Users of
    the Service so that a request can be handled by the Driver undertaking to perform the service.

    We may share your information:

    • With other Users as a condition of providing taxi services. For instance, depending on your
      current User role (Rider or Driver) we may share your name, personal photo, phone number,
      precise or approximate location, your trip destination, payment method, average rating and
      reviews provided by Users, historical rides and certain contact information. After the requested
      services have been fulfilled by Driver, we will send Users a receipt via e-mail, which may include
      the breakdown of amounts charged, involved Users names, contact information, photo, a map
      of the route, and other transaction details.
    • With the general public if you submit content in a public forum, such as blog comments, social
      media posts, or other features of our Services that are viewable by the general public;
    • With third parties we partner with, for example other apps or websites that integrate with our
      API or Services, or those with an API or Service with which we integrate;
    • With other third parties if Dylyver is required to disclose the information by law or by an order
      issued by a competent authority, or in the event that Dylyver sells or buys any business or asset,
      Dylyver may disclose your personal data to the prospective seller or buyer of such business or
      assets; and if Dylyver itself, or substantially all of its assets are acquired by a third party in which
      case personal data held by it about customers will be one of the transferred assets. In this event,
      we will notify you before your Personal Information is transferred and becomes subject to a
      different privacy policy.
    • With vendors, consultants, marketing partners, and other service providers who need access to
      such information to carry out work on our behalf;


    We are continuously implementing and updating administrative, technical, and physical security
    measures to help protect your Personal Information against unauthorized access, destruction or
    alteration. However, no method of communication over the Internet, and no method of storing
    electronic information can be 100% secure. So, we cannot guarantee the security of your
    communications to us and of your Personal Information that we store.


    The Platform will contain links to other websites not owned or controlled by Dylyver. Dylyver does not
    have any control over Third-Party websites. These other websites may place their own cookies, web
    beacons or other files on your device, or collect and solicit Personal Information from you. They will have their own rules about the collection, use and disclosure of Personal Information. We encourage
    you to read the terms of use and privacy policies of the other websites that you visit.


    The Services may integrate with social sharing features and other related tools which let you share
    actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such
    features enables the sharing of information with your friends or the public, depending on the settings
    you establish with the social sharing service. Please refer to the privacy policies of those social sharing
    services for more information about how they handle the data you provide to or share through them.


    You may correct your account information at any time by logging into your online or in-app account.
    Users are obliged to keep information accurate and complete. The User must report any changes in its
    registration data to Dylyver without undue delay.

    You have the right to request access to the information we have stored about you as well as requesting
    that we correct any erroneous information we have stored about you. For any queries regarding our use
    of personal data, please contact us at

    If you wish to cancel your account, please email us at Please note that in some
    cases we may retain certain information about you as required by law, or for legitimate business
    purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your
    account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the
    issue before deleting your information.

    Please also note that any reviews, forum postings and similar materials posted by you may continue to
    be publicly available on the Platform in association with your name, even after your Dylyver Account is


    We may change this Privacy Policy from time to time. If we make significant changes in the way we treat
    your personal information, or to the Statement, we will provide you notice through the Services or by
    some other means, such as email. Your continued use of the Services after such notice constitutes your
    consent to the changes. We encourage you to periodically review this Statement for the latest
    information on our privacy practices.


    Our website uses cookies to provide some of the functionality included in the Service. "Cookies" are
    small files that enable Dylyver to store specific information related to the User, on your PC or other
    electronic device while using the Service. If you do not want us to use cookies, please disable the use of
    cookies in your browser. For help on disabling cookies in your particular browser, please refer to your
    browser's user manual. Please note that disabling cookies may prevent you from using certain features
    of the Service.


    If you have any questions about this policy, please contact us at

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