General Terms and Conditions

Delivery service / Privacy policy
  • Privacy Policy


    To be able to provide the Service, Dylyver will process contact information and other personal data about the Users of the Service and collect information when they use our mobile applications, websites, and other online products and services (“Services”) and through other interactions and communications Users have with us.

    Personal data collector and controller:
    Dylyver Technologies Limited
    Unit B, 101 Apollo Drive, Rosedale
    Auckland, 1010. NZ


    This Policy applies to Couriers, Senders, Recipients and any other persons that use the Dylyver platform. (“Users”)


    Personal data you provide us

    All Users are required to register a profile in order to use the Service. When you register as a User of Dylyver platform we ask you to provide your profile picture, full name, address of residence, email and mobile number.

    We also collect the following information from you:

    • Passport number and picture of the first passport page
    • Facebook profile information
    • Credit card information for delivery charges
    • Other information about the User that will contribute to the verification process.

    In addition, Dylyver collects information you provide directly to us, such as when you modify, or log in to your account, request support from us, submit information about the items you want to send, submit information about your transportation vehicle and your route, or otherwise communicate with us.

    By providing the personal data the User consents to Dylyver's processing of the data according to this Privacy Policy.

    Information we collect through the use of our services

    When you use our Services, we collect information about you in the following categories:

    • Location Information: As a condition of providing delivery services to Users via the Dylyver platform, your precise location data must be provided to Dylyver via the app that you use.
    • Transaction Information: We collect transaction details related to the delivery services you provide through our platform, including the type of service provided, date and time of service, amount charged, route details, distance traveled, and other related transaction details.
    • Referral Program: If someone uses your User ID to register to Dylyver platform we may associate your name with that person.
    • Usage Information: We collect information about how you interact with our Services, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies and similar device identification technologies that create and maintain unique identifiers.
    • Chat Data: Our Services facilitate communications between all Users of the platform. In connection with facilitating this service we collect the content of the in-app chat messages.
    • Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
    • Ratings: When you provide on demand services to Users, our Users may provide us with a Courier rating or similar rating of the service you provide for them.


    We may use the information we collect about you to:

    • Verify the identity of Users of the Dylyver platform.
    • Perform, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services, develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages;
    • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
    • Send or facilitate communications between Users of the platform (e.g. between Courier and Recipient), such as estimated times of arrival (ETAs).
    • Send you communications that might be of interest to you, including information about services, promotions, news and Dylyver events.
    • Offer you other services provided by Dylyver Technologies Limited and its partners.

    You may also send invitation / request emails via the platform itself to contacts you specify. We may use and store this information for the sole purposes of allowing you to send your friends and contacts an invitation or request for a reference, and for fraud detection and prevention.


    Personal data will be disclosed to the extent necessary to facilitate contact between different Users of the Service so that a request can be handled by the Courier undertaking to perform the delivery service.

    We may share your information:

    • With other Users as a condition of providing delivery services. For instance, depending on your current User role (Courier, Sender or Recipient) we may share your name, personal photo, phone number, precise or approximate location, items that you want to send, delivery route, average rating and reviews provided by Users, historical deliveries and certain contact information. After the requested services have been fulfilled by Courier, we will send Users a receipt via e-mail, which may include the breakdown of amounts charged, involved Users names, contact information, photo, a map of the route, and other transaction details.
    • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
    • With third parties we partner with, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;
    • With other third parties if Dylyver is required to disclose the information by law or by an order issued by a competent authority, or in the event that Dylyver sells or buys any business or asset, Dylyver may disclose your personal data to the prospective seller or buyer of such business or assets; and if Dylyver itself, or substantially all of its assets are acquired by a third party in which case personal data held by it about customers will be one of the transferred assets. In this event, we will notify you before your Personal Information is transferred and becomes subject to a different privacy policy.
    • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;


    We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of communication over the Internet, and no method of storing electronic information can be 100% secure. So, we cannot guarantee the security of your communications to us and of your Personal Information that we store.


    The Platform will contain links to other websites not owned or controlled by Dylyver. Dylyver does not have any control over Third-Party websites. These other websites may place their own cookies, web beacons or other files on your device, or collect and solicit Personal Information from you. They will have their own rules about the collection, use and disclosure of Personal Information. We encourage you to read the terms of use and privacy policies of the other websites that you visit.


    The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.


    You may correct your account information at any time by logging into your online or in-app account. Users are obliged to keep information accurate and complete. The User must report any changes in its registration data to Dylyver without undue delay.

    You have the right to request access to the information we have stored about you as well as requesting that we correct any erroneous information we have stored about you. For any queries regarding our use of personal data, please contact us at

    If you wish to cancel your account, please email us at Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

    Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your name, even after your Dylyver Account is cancelled.


    We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this Statement for the latest information on our privacy practices.


    Our website uses cookies to provide some of the functionality included in the Service. "Cookies" are small files that enable Dylyver to store specific information related to the User, on your PC or other electronic device while using the Service. If you do not want us to use cookies, please disable the use of cookies in your browser. For help on disabling cookies in your particular browser, please refer to your browser's user manual. Please note that disabling cookies may prevent you from using certain features of the Service.


    If you have any questions about this policy, please contact us at

We use cookies to understand how you use our site and to improve your experience. By continuing to use our site, you accept our use of cookies, revised Privacy Policy and Terms of Use.
I accept